Contact GOV.UK One Login
Before you contact us
Read our guidance on the most common questions.
Signing in or deleting your GOV.UK One Login
Proving your identity with GOV.UK One Login
- Proving your identity with the GOV.UK One Login app
- Proving your identity by answering security questions
Proving your identity to use HMRC services
Getting a digital Veteran Card
Getting help or advice
- Get help from someone you know and trust to use GOV.UK One Login. Find out what the person helping you can and cannot do.
- Find out what to do if you get an unexpected email, text message or phone call about your GOV.UK One Login.
When you contact us
If you call or use webchat to contact the GOV.UK One Login team, you will be asked for a reference code.
This code helps us to see where you may be having a problem.
Your reference code is: 353011
Ways to contact us
Webchat
Get help from GOV.UK One Login’s digital assistant or chat with a member of the support team.
You might be asked for your reference code when you chat to us.
You can chat live with our support team Monday to Friday, 8am to 8pm UK time.
The digital assistant is always available.
Phone
You’ll need your reference code when you call.
From the UK:
0300 373 9020
Outside the UK:
+44 208 629 0008
You can call us Monday to Friday, 8am to 8pm UK time.
Fill in the contact form to ask for help.
We’ll reply by email within 2 days.
We’ll respond during office hours:
Monday to Friday, 9:30am to 5:30pm UK time
How we use your information
To find out what information we store when you contact us and how we use it, see the GOV.UK One Login privacy notice.