Contact GOV.UK One Login
Before you contact us
Read our guidance if you're having a problem with:
- Using the GOV.UK ID Check app
- Linking the GOV.UK ID Check app to GOV.UK
- Proving your identity with GOV.UK One Login by answering security questions
- Changing the sign in details for your GOV.UK One Login
- Getting a security code for GOV.UK One Login
- Deleting your GOV.UK One Login
- An unexpected email, text message or phone call about your GOV.UK One Login
If you're having trouble using GOV.UK One Login by yourself, you can get help from someone you know and trust. Find out what the person who helps you can and cannot do.
When you contact us
If you call or use webchat to contact the GOV.UK One Login team, you will be asked for a reference code.
This code helps us to see where you may be having a problem.
Your reference code is: 192613
Ways to contact us
Webchat
Get help from GOV.UK One Login’s digital assistant or chat with a member of the support team.
You might be asked for your reference code when you chat to us.
You can chat live with our support team Monday to Friday, 8am to 8pm UK time.
The digital assistant is always available.
Our webchat is not fully accessible yet — we’re working to improve it. You can find out more about the limitations and how we’re fixing them.
Phone
You'll need your reference code when you call.
From the UK:
0300 373 9020
Outside the UK:
+44 208 629 0008
You can call us Monday to Friday, 8am to 8pm UK time.
Fill in the contact form to ask for help.
We’ll reply by email within 2 days.
We’ll respond during office hours:
Monday to Friday, 9:30am to 5:30pm UK time
How we use your information
To find out what information we store when you contact us and how we use it, see the GOV.UK One Login privacy notice.